Privacy Policy

Last Updated: 1 June 2026

Vibrant Glen Pty Ltd (ABN XX XXX XXX XXX) operates the website vibrant-glen.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact or inquiry form
• Request a quote or site assessment
• Subscribe to our newsletter
• Communicate with us via email or telephone

This information may include your name, email address, postal address, telephone number, property details, and energy consumption data.

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Process and manage service agreements
• Send administrative information, updates, and marketing communications
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (payment processors, email services)
• Professional advisors (lawyers, accountants) as necessary
• Government authorities when required by law
• Installation partners for scheduling and project coordination

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Customer records are typically retained for seven years following the completion of services.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Opt out of marketing communications

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: Level 4, 127 Creek Street, Brisbane QLD 4000, Australia